FAQs for Webinars

Please feel free to call our Webinar Support Squad at (800) 218-8588 with any unanswered questions before or during the Webinar.

As a reminder, please be at your computer and ready to log in 10 minutes prior to the start of any webinar.

Joining the Webinar

• We recommend logging in from a home computer for the best experience. You will have difficulty logging in from your work computer due to your company’s firewall.

Using a mobile device (iPad/phone/tablet)?

• If this is your first time using Zoom, you will need to download the Zoom application.

Using a laptop or computer?

• If this is your first time using Zoom, you will need to download the Zoom application.
• Default: Computer Audio Option:
  • Select “Join with Computer Audio”.
  • You will see an option below “Join with Computer Audio” to test your microphone and speakers to make sure they are properly working.
  • You may also wish to check the “Automatically join audio by computer when joining a meeting” box if you do not want to be prompted to select an audio option moving forward
• Dial-in Option:
  • If you do not have a computer with a working microphone and speakers:
  • Select "Phone Call".
  • Dial the phone number listed and enter the Meeting ID followed by the Participant ID.

Have a question for the speaker?

• During the Webinar you have the ability to “raise your hand” and ask questions. Simply click on the hand icon, and the presenter will call on you.
• There is no need to mute your phone during the Webinar as we will ensure you are heard ONLY when you ask your question.
• Please call our Webinar Support Squad at (800) 218-8588 with any other questions before or during the Webinar.